General Boarding Cancellation & Change Policy
For non-holiday and non-peak reservations, a deposit equal to 1–2 nights will be charged upon approval of the reservation request. This deposit must be received to guarantee the reservation, is non-refundable, and will be applied to the final balance.
If a reservation is canceled, the deposit will be forfeited. Changes to existing reservations may be made but are subject to availability, and additional charges may apply if dates, length of stay, or services change. Please contact Peace of Mind K9 as soon as possible to make any changes to a current reservation.
Once a stay has begun, charges will be based on the actual length of stay for non-peak periods.
This policy helps us plan staffing and care while offering flexibility during non-peak times. Please reach out if you have any questions—we’re happy to help.
Thank you for choosing Peace of Mind K9 🐾
Holiday/Peak Season Boarding Cancellation & Change Policy
Due to high demand and limited availability during holiday and peak periods, Peace of Mind K9 has an updated cancellation and change policy for boarding reservations. As a small business, this policy helps us manage staffing, maintain our facility, and ensure each dog receives the care and attention they deserve.
Holiday & Peak Dates
Holiday and peak boarding periods include, but are not limited to: New Year’s, Spring Break, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and peak summer times.
Deposits & Payment
- A 50% non-refundable deposit is required at the time of booking for all holiday and peak boarding reservations.
- The remaining balance is due upon checkout, unless otherwise arranged.
Changes to Reservations
- Reservation changes may be requested up to 14 days prior to the scheduled start date but are not guaranteed and are subject to availability.
- Changes requested within 14 days are subject to availability and may incur additional fees.
- The full invoice amount will be due if a stay is shortened or a pet is picked up early once the reservation has begun.
Cancellations
- Cancellations made more than 14 days prior to the reservation start date will forfeit the deposit but will not incur additional charges.
- Cancellations made within 14 days of the reservation start date will forfeit the 50% deposit and may incur additional charges.
- No-shows or cancellations made within 48 hours of the reservation will be charged 100% of the total stay.
This policy allows us to staff appropriately and maintain the highest level of care during our busiest times.